Shipping Policy

At Vidaan Life Sciences, we are committed to delivering our Ayurvedic medicines and wellness products safely, promptly, and with care. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

By placing an order on our website, you agree to the terms stated below.

1. Shipping Locations

We currently ship our products across India. Delivery availability may vary based on your location and courier service coverage.

2. Order Processing Time

• All orders are processed within 1–3 business days after order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Ayurvedic products requiring special packaging or verification may take additional processing time.

3. Shipping & Delivery Time

• Estimated delivery time is 3–7 business days, depending on the delivery location.
• Delivery timelines may vary due to factors beyond our control, including weather conditions, courier delays, or regional restrictions.

We strive to ensure timely delivery; however, delivery dates are estimates and not guaranteed.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout before payment.
• Any promotional free-shipping offers will be subject to specific terms and conditions.

5. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, allowing you to monitor the delivery status.

6. Packaging & Safety

All products are packed securely to maintain quality, hygiene, and integrity during transit. Ayurvedic medicines are handled with care to ensure they reach you in optimal condition.

7. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery timeline or has not been delivered, please contact our customer support team. We will coordinate with the courier partner to resolve the issue promptly.

8. Damaged or Tampered Packages

If you receive a package that is damaged, tampered with, or opened:

• Please do not accept the delivery, or
• Inform us within 24 hours of receiving the order with supporting images.

We will investigate the issue and take appropriate action as per our policies.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping details. Vidaan Life Sciences will not be liable for delays or non-delivery due to incorrect or incomplete address information.

10. Contact Us

For any shipping-related queries, please contact:

Vidaan Life Sciences
📧 Email: vlsofficial13@gmail.com
📞 Phone: +91 94632 00791

We value your trust and are dedicated to delivering authentic Ayurvedic products to your doorstep with care and transparency.